Delivery & Returns
Delivery – Standard UK £3.95. Free Standard Delivery Over £50.00
|Standard UK Delivery (incl Northern Ireland)||
From 6 to 8 days for Personalised Gifts
From 3 to 5 working days for standard items.
|Jersey, Guernsey, Isle Of Man||Contact Us for a shipping quote.||T.B.A|
Due to the current situation regarding Corona Virus, we can currently only fulfil orders for Personalised Gifts.
We generally aim to deliver personalised gifts in approximately 6-8 working days, although due to the current situation with Corona Virus, this may take longer. In the event that your item is not in stock due to stock error or damages, we will e-mail to inform you and either back-order the product and deliver as soon as it is available, or cancel the order if you prefer.
UK Standard Delivery
UK Standard deliveries are shipped with either myHermes or Royal Mail and should arrive 3 – 5 days after the order is placed. Unfortunately, we are unable to guarantee the efficiency of the standard delivery service, although it is generally very good. A surcharge may apply on orders that exceed our couriers standard dimension or weight limits for standard delivery. In the event your order exceeds our couriers standard dimension or weight limits, we will contact you prior to despatching your goods to discuss your options.
We would like all our customers to be completely satisfied with any product they buy from Bluebell Home and Gifts, but there may be occasions where you feel it necessary to return an item to us.
Personalised Products Policy
Unless there has been an error on our part or the item you purchased is defective, you have no right to cancel and we cannot accept returns on ‘Personalised’ or ‘bespoke’ items, whether by name or date, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.
You have the right to return an item which is not personalised/bespoke within 14 days without giving any reason.
Standard Products Policy
In accordance with the Distance Selling Regulations, you have the right to cancel your order within 14 working days, starting the day after delivery. You must inform us of your intention to cancel your order within this period and return the goods to us, within 14 days of your notification of cancellation. Goods must be returned in an unused state, complete with packaging and all components.
Good are to be returned at your cost.
To exercise your right to cancel, please inform us of your decision to cancel your order (including details of the order to be cancelled).
You can cancel your order by contacting us as follows:
emailing us at firstname.lastname@example.org
or calling us on 01756 753700
or writing to us at Bluebell Home and Gifts, 4 The Square, Grassington, N.Yorks, BD23 5AQ, UK.
Please then return the item to us in its original packaging with a brief note stating the order number.
Provided you follow the above procedure, we will refund to you the price you paid for your order, including the cost of delivery. Please note, we will only refund our standard and least expensive method of delivery. We will make the refund to you within 14 days from receiving the returned goods, to the payment method used to pay for the original transaction.
You will only have to pay for the return postage of the products. We cannot accept return of any item or product packaging that has been damaged.
We try our best to ensure all products are well packaged and arrive with our customers in perfect condition. In the event a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund (including P&P costs) as appropriate.
Please use the returns procedure as stated above for unwanted products.
This returns policy does not affect your statutory rights.