Terms and Conditions

Any reference to the the terms “we”, “us” and “our” refer to Bluebell Gallery Limited trading as Bluebell Home and Gifts (www.bluebellgifts.co.uk). 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Bluebell Gallery limited t/a Bluebell Home and Gifts (www.bluebellgifts.co.uk) and its affiliates, or their content and technology providers and suppliers.

Permission is granted to electronically copy and to print in hard copy, portions of this Web site for the sole purpose of placing an order with Bluebell Home and Gifts. Any other use of materials on this Web site–including reproduction for purposes other than those noted above, modification, distribution, electronically copying images for use on other websites, without the prior written permission of Bluebell Home and Gifts is strictly prohibited and will be pursued to the full extent of the law.

Ordering from us

You are deemed to place an order with us by ordering via our online checkout system or by telephone order. We will send you an order acknowledgement by email, detailing the products you have ordered. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Please note you will be charged at the time of placing an order.

We reserve the right to refuse to accept an order. Non acceptance of an order may be as a result of (but not limited to) products being out of stock, inability to gain authorisation for your payment, a pricing or product description error, personalised product orders contain inappropriate content.

In the event that we find a product has sold out after you have placed your order, or found the product to be damaged, we will notify you as soon as possible and either offer an alternative, advise a lead time for further stock or refund as required.


We reserve the right to change the prices of our products at any time.

All prices include VAT (where applicable) at the current rate of 20%


We know you will be looking forward to receiving your order as soon as possible, so we aim to despatch all orders as quickly as possible during the working week (Monday-Friday). In the event that your item is not in stock due to stock error or damages, we will e-mail to inform you and either backorder the product and deliver as soon as it is available, or cancel the order if you prefer.

Every effort is made to deliver your order within the specified timescale, however we will not be held liable for delays in delivery, occurring due to third parties or unforeseen circumstances that are beyond our control. This also applies to products sent direct from our manufacturers (e.g.personalised goods).

We do not deliver to PO boxes.

UK Standard deliveries are generally shipped with either Hermes or Royal Mail, although we may occasionally use other couriers to get your order to you as quickly as possible. Standard delivery takes between 3 – 5 days from despatch. Unfortunately, we are unable to guarantee the efficiency of the standard delivery service, although it is generally very good. A surcharge may apply on orders that exceed our couriers standard dimension or weight limits for standard delivery. In the event your order exceeds our couriers standard dimension or weight limits, we will contact you prior to despatching your goods to discuss your options.

Deliveries may require a signature.

If delivery is attempted by the Courier and no one is in residence the parcel will either be left in a suitable safe place or sent to the nearest hub/sorting office to await your collection or instructions. If the package is not collected or re-directed by you, it will eventually be returned to us. We reserve the right to charge for re-sending the item at the original postage cost stated.

If you are happy for a delivery to be left in a safe location (e.g. a porch), you can add this information in the ‘special instructions’ area in your shopping basket. We will then add the instructions to the outside of the parcel for the courier to take note.

Deliveries to the Channel Islands and Highlands of Scotland may take a little longer.

U.K. Special Delivery Next day deliveries are shipped by Royal Mail which guarantees delivery to 99% of the UK by 1pm the next working day. Orders placed by midday Friday, will be delivered by 1pm the following Monday and orders placed on a Saturday and Sunday, will be delivered by 1pm the following Tuesday. All special deliveries must be signed for by an adult. A surcharge will apply on orders exceeding 2Kgs to be despatched by U.K. Special Delivery Next Day. In the event your order requires this service and exceeds 2 Kgs, we will contact you prior to despatching your goods to discuss your options. Please ensure that there is someone at the delivery address to receive your order. If delivery is attempted by Royal Mail and no one is in residence the parcel will be sent to the nearest sorting office to await your collection or instructions. If the package is not collected or re-directed by you, it will eventually be returned to us. We reserve the right to charge for re-sending the item at the original postage cost stated.

Order Cancellations

For most items you have the right to cancel your order within 14 working days, from the day after receiving the goods. Please note this does not apply to goods that have been personalised or customised specifically for you.

If you wish to cancel your order you can do so by contacting us by email at info@bluebellgifts.co.uk or by telephone (01756 753700).

Where goods have already been despatched, goods must be returned following the returns policy detailed below:

Returns and Exchange

We would like all our customers to be completely satisfied with any product they buy from Bluebell Gifts, but there may be occasions where you feel it necessary to return an item to us.

In accordance with the Distance Selling Regulations, you have the right to cancel the order within 14 working days, starting the day after delivery. You must inform us of your intention within this period and return the goods, in an unused state, complete with packaging and all components.

Earrings are non-returnable for hygiene reasons and we cannot accept returns on personalised items.

Please use the following returns procedure:

First of all, please contact us to get a Returns Authorisation Number

You can do this by either:

Using our online contact form (click here to go to contact us)

or calling us on 01756 753700

We’ll then give you a Returns Authorisation Number number

Please return the item to us in its original packaging with a brief note stating the Returns Authorisation Number.

Provided you follow this procedure within 14 working days, from the day after delivery, we will refund you the price you paid for that product. We will make the refund to you within 10 days from receiving the returned goods. You will only have to pay for the return postage of the products. We cannot accept return of any item or packaging that has been damaged.

The item/s is your responsibility until it reaches us. We would advise ensuring products are well wrapped for return and proof of postage retained. We cannot be held responsible for items that you are returning that get damaged or lost in the post.

Faulty Products

We try our best to ensure all products are well packaged and arrive with our customers in perfect condition. In the event a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund (including postage costs) as appropriate.

Please use the returns procedure as stated above (steps 1 to 3)

This returns policy does not affect your statutory rights.

Privacy Policy

Your privacy is of the highest importance to us and Bluebell Gifts are committed to protecting your privacy and ensuring any transaction with our site is secure.

In order to process your order and give you the best possible service, we need to collect certain personnel information, you provide us with, when you shop with us. This information may include:

Your name, delivery and billing address

Your telephone number (in order to contact you if there is a query with your order)

Email Address (so we can send order confirmation by email and shipping updates)

Credit/Debit Card Details (credit card details are not held on our database). Payments on this site are securely handled by Paypal.

Data Protection

In accordance with the requirements of the Data Protection Act 1998 we will not share your details with any third parties for marketing purposes unless you agreed to it when you first shopped or made contact with us.

We will only send you information regarding Bluebell Home and Gifts (including offers and promotions) by email/post if you accepted to receive such information when using www.bluebellgifts.co.uk

If you change your mind and no longer wish to receive marketing material from Bluebell Home and Gifts (newsletters, offers, promotions by email or post) please just let us know using the following contact details:

Email: info@bluebellgifts.co.uk

Write to us: Bluebell Home and Gifts, 4 The Square, Grassington, North Yorkshire, BD235AQ

Additionally you can unsubscribe from newsletters/promotional emails from Bluebell Home and Gifts using the unsubscribe link on the emails.

The following third parties will receive some of your personnel information supplied, but only as required to fulfill your order. These third parties include couriers (to deliver your order) and third party contractors (companies to personalise your order and ship direct to your chosen address).

Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Payments on this site are handled by Paypal which ensures that your critically sensitive information such as credit card details cannot be read in the event someone else intercepts it.


Your use of the bluebellgifts.co.uk website and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


We may disclose your personal information if we are required by law (police, government authority) to do so.

Data Transfer Over The Internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at www.bluebellgifts.co.uk, you’re agreeing and authorising us to process data in this way.

Changes To This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Cookie Policy

Our website uses cookies to provide the best possible user experience and enable certain features. By visiting this website with your browser settings adjusted to allow cookies, you are consenting to bluebellgifts.co.uk using cookies in order to provide you with a fully functional shopping experience.

Please note the bluebellgifts.co.uk website will not work properly if cookies are blocked.

What are cookies

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s computer or mobile device. It allows us to recognise and tailor our site to you and it won’t harm your computer.

Why cookies are used

bluebellgifts.co.uk uses cookies to provide our customers with the best possible shopping experience. Cookies make the interaction between websites and users faster and easier. They enable the website to store products in your basket and remember registration details for a future visit. They do not store sensitive information such as your payment details.

Cookies also provide us with statistical data about our users, including browsing patterns and actions and help us to deliver a better and more personalised user experience.

Opting out of Cookies

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.

Further information on managing cookies

For further information on managing cookies, please visit: www.aboutcookies.org

User Comments, Feedbacks, Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, government or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Bluebell Gallery Limited t/a Bluebell Home and Gifts, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Bluebell Home and Gifts and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensers, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the English Court.

Questions about the Terms of Service should be sent to us at info@bluebellgifts.co.uk.

This website (www.bluebellgifts.co.uk) is operated by Bluebell Gallery Limited, a company registered in England and Wales.

Our trading address is Bluebell Home and Gifts, 4 The Square, Grassington, North Yorkshire, BD235AQ, UK.

General email: info@bluebellgifts.co.uk

Telephone number: 01756 753700

Our registered office is: c/o Wilkinson and Partners, Fairfax House, 6A Mill Field Road, BD16 1PY

Company registration number: 06755695

VAT registration number: 989048559